Your Statement of Attainment will be issued within 7 – 14 days of completing your in-person training, providing that you have:

• Completed your in-person training
• Completed your online learning.
• Provided your USI number to our team.

If you require your SOA urgently, please let your trainer know on the day and ensure you have completed the above steps in advance so that our team can prioritise and streamline your SOA issue.

USI stands for Unique Student Identifier.

You likely already have a USI number, but if not, you may need to create one from scratch on the Australian Government USI website.

Troubleshooting steps to recover:

• Go to the official Find your USI page.
• Enter the USI Student Portal and select “Forgotten USI”.
• Follow the prompts to have it sent to your student email
• Send your USI to [email protected] once you receive it.

Please follow the below steps if you cannot access or complete your online learning due to one of the following scenarios:

Did not receive login details

Please check your junk/spam folder and main inbox for an email with the subject line:

“Your Australian Institute of Training Solutions account has been created!”

If you cannot find this email, please email [email protected] and we will resend it to you.

Login details do not work

If you are experiencing an error when logging in, please email ([email protected]) or phone (1300 266 408) our team to lodge a ticket and we will aim to resolve this within 48 hours.

Please check the enrolment page for the course you booked:

• HLTIAD009
• HLTAID011
• HLTAID012

The location will be listed next to the date of training that you booked:

Important: if you are unfamiliar with the venue location, we strongly recommend timing your arrival 15 minutes before your course starts. Once training commences, essential information will be missed and latecomers will be asked to rebook and attend on another day.

Please check the enrolment page for the course you booked:

• HLTIAD009
• HLTAID011
• HLTAID012

The time will be listed next to the date of training that you booked:

Important: we strongly recommend arriving 15 minutes before your course starts as once training commences, essential information will be missed and latecomers will be asked to rebook and attend on another day.

Yes, please please email ([email protected]) or phone (1300 266 408) our team to arrange this.

Note: Our office hours are 8:00am – 5:00pm, Monday to Friday. If you are calling on a weekend, your enquiry will be responded to on Monday morning.

To be eligible for refund, you must give at least 48 hours notice.

Otherwise, you may reschedule your training, but are not eligible for refund unless you can provide a medical certificate. You agree to our full Terms & Conditions at checkout.

Note: Our office hours are 8:00am – 5:00pm, Monday to Friday. If you are calling on a weekend, please email ([email protected]) or leave a phone message (1300 266 408) at least 48 hours prior to your training and we will process your request on Monday morning.

Please email ([email protected]) or phone (1300 266 408) our team to lodge a ticket and we will aim to resolve this within 48 hours.

Groups must be a minimum of 10 people to be eligible for group bookings.

If you meet this requirement, please submit an enquiry via our group booking form and we’ll get back to you with a quote.

We sincerely apologise if you experience any trouble reaching our team, we are aware of some ongoing phone and email issued that we are actively working to resolve.

If you are struggling to get through, please try one of the below options:

Email: [email protected]

Our emails are constantly monitored and remain the most reliable way to reach our team. Please include a phone number in your email so that we can follow up on your enquiry faster.

Mobile: 0461 347 547

This is not our main phone line, but if you are struggling to get through, text your enquiry to this number and one of our team members will call you as soon as possible.

Please note that our office hours are 8:00am – 5:00pm, Monday to Friday. If you are calling on a weekend, your enquiry will be responded to on Monday morning.