IMPORTANT INFORMATION:

REFUNDS AND CANCELLATIONS

Training cancellations must be at least 48 hours in advance of the in-person training to receive a refund (exceptions apply for medical emergencies but a Dr or hospital note must be cited by an AITS employee).

If you do not attend your in-person training on your booked day, you are not entitled to a refund and rescheduling your training is then subject to availability as spots are limited.

Please be on time for your training. If you are more than 15 minutes late to your training on the day, you will need to rebook as you will have missed vital training information to pass your assessment. Rebooking your session will be subject to the availability of our trainers/course dates.

If you are unable to log into your online portal or complete your online learning prior to the training day, please contact us at least 72 hours prior to your in-person training.

If our trainer becomes unavailable on your training date, we will contact you to reschedule your training to a different date.

If a suitable date can’t be organised in the event that AITS needs to reschedule your training, you are entitled to a refund.